Our refund policy, in simple terms

(updated on 25th June 2025)

Our downloadable products digital goods and we can’t take them back from you after you download them. Still, we offer a 30 day money back guarantee to all purchases made on this site, in the following scenarios:

1. You are not satisfied with the Product due to features that are missing, despite having been described on the product page.
2. You encounter a defect that makes the Product’s functions unusable, including defects arising from a conflict or incompatibility with a third party product

In these cases, we must first try to address the issue you encountered, before we can start the reimbursement process. If, following Your cooperation with our support team, we are unable to resolve the issue, then you have the option to request a reimbursement of the price paid for the licence. To receive a refund, please proceed as follows:

1. Remove the product(s) from your site.
2. Contact us within 30 days of your first purchase to request a reimbursement. We will use your feedback, collected during the troubleshooting of the issue that led to the refund, to improve our solutions.
3. After receiving your request, we’ll refund your purchase.

It’s as simple as that. We just ask you to understand a couple of key rules that apply to all refund requests. These rules are in place to ensure that our offer is clear, and avoid unpleasant misunderstandings.

1. Disambiguation

All refunds are subject to our terms and conditions of sale and support, which you can find here: Terms and Conditions of Sale and Support. In case of doubt, these will be the terms that will apply to all requests of reimbursement.

2. Exceptions

We won’t be able to refund the licence for a product just based on the decision not to use it, or because it’s missing features that we never offered in the first place. We strongly recommend to avail of the trial period, before committing to the purchase.

We cannot grant refunds on renewal payments or on certain other purchases and upgrades. For annual subscriptions, we will attempt to send you a renewal reminder email thirty (30) days prior to your renewal date, and you may use this opportunity to cancel your subscription before the renewal payment is automatically processed. Such a reminder would only be a courtesy, and depends on your email client, potentially can end up at your spam box, so do not rely on that email – you alone are responsible for taking any action before a renewal takes effect. We recommend that you reminder to your calendar, to be on the safe side.

We won’t be able to refund the price of “service” products. This includes paid support, consultancy and custom development. That’s because services involve hiring an expert to assist you and we can’t take back the time spent.

3. External marketplaces apply a different refund policy

External marketplaces, including, but not limited to, Envato, ThemeForest, CodeCanyon, etc. have their own refund policy. If you purchase any of our products from such marketplaces, the transaction will be subject to the terms of sale of that marketplace, which we are bound to adhere to.

4. Please, be nice

Although almost all our clients are honest and respectful, there have been a couple of cases (luckily, very few) when our generous refund policy was abused. Some individuals tried to “play tricks”, trying to get a free product, with free updates and free support. That’s not a nice thing to do, as it’s disrespectful towards us and towards our clients. Due to that, we reserve the right to deny a refund in case we detect an abuse of the refund policy, included, but not limited to, repeated purchases followed by refund requests, false claims of unauthorised payments and fraudulent credit card chargebacks.

These are the main rules, in a nutshell. Should you have any question about our refund policy, and you couldn’t find an answer in this page, nor in our terms of sale and support, please feel free to contact us. We will be ready to answer any questions you might have.

Thanks again for your interest in our products and services. We are looking forward to having you as one of our happy customers!

The Aelia Team