Support will be provided as follows
- Direct support for any issue not covered by our free service.
- You will be entitled to use this service on as many sites as you need, up to the amount of hours purchased.
- Standard support is available exclusively during our office hours: Monday to Friday, from 9 AM to 5 PM GMT, excluding Irish bank holidays and business closure periods (e.g. Christmas holidays).
If you need assistance outside our office hours, or during holidays or closure periods, please contact us and we will send you further instructions.
- This product is a service and, as such, its purchase is not refundable. Please refer to our terms and conditions of sale, Refunds Policy section, for more information.