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The Aelia Tax Display by Country plugin is now available directly from our site

The Aelia Tax Display by Country plugin was originally sold via CodeCanyon. We’re currently reorganising our business and, as part of the operation, we are going to consolidate our offer and move all our products to a single, new licensing system. The new system will allow us to manage product licences, updates and support more efficiently, as well as resume sales to UK consumers and non-VAT registerd business. As part of the consolidation process, we had to remove the Tax Display by Country plugin from the CodeCanyon marketplace.

The Tax Display by Country plugin is still in active development and compatible with the latest version of WooCommerce. The Aelia Tax Display by Country plugin is currently available directly from our shop: https://aelia.co/shop/tax-display-by-country-for-woocommerce/. When we will move the product to the new licensing system, you will have the option to transfer your licence to it and retain access to our updates and support service.

Update – 04 May 2021 13:00 CEST

Some users reported that the removal of the Tax Display by Country plugin from the CodeCanyon marketplace was sudden. We had planned to announce the change in the next few weeks, and move our Tax Display plugin to the new platform in June. Yesterday, we have been informed that CodeCanyon updated the guidelines for the products sold via their marketplace. Our solution complies with the new guidelines, with the exception of a few minor elements that don’t affect its functionalities. Despite that, the Envato Team chose to disable our product, without warning, pending a review.

Although we understand the new guidelines, and we would be happy to follow them, we don’t agree with the sudden removal of our product from the CodeCanyon marketplace. Our solution runs on thousands of our customers’ sites, and works perfectly with the latest version of WordPress and WooCommerce. We would have appreciated, and considered more professional, if they informed us, and gave us sufficient notice to address the discrepancies.

Due to this, and to the fact that we had already planned to move our product to another platform, we decided to start the migration process immediately. We considered this approach more effective than trying to rush an update, push for a review, and get the product back online on CodeCanyon just for a few weeks.

How this change could affect you

The policies applied by the Envato/CodeCanyon grant access to six months of support from the date of purchase. If you bought the Aelia Tax Display by Country plugin from that marketplace, simply contact us, with your purchase code (see Envato –  Where is my purchase code?). If the support service is still active, we will provide you with updates and support for the remainder of the covered period.

What happens after the support service bought from CodeCanyon will expire?

When the support service you bought from CodeCanyon will expire, you will just have to get a new licence from our site. This will grant you another year of updates and support.

Any questions?

If you have any questions, please feel free to contact us at any time. We will be happy to give you all the information you need. Thanks.

The Aelia Team

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Brexit – Changes to our sale policy from the 1st of January, 2021

Brexit – What’s new

After a long period of changes, negotiations and changes, the “infamous” Brexit will reach a major milestone. From the 1st of January 2021, the United Kingdom and connected countries and regions, such as the Isle of Man and Northern Ireland, will no longer be part of the EU. During the transition period, we kept in contact with several authorities, to ensure that we can remain compliant with the regulations that apply to the sale of our product and services to UK residents. Unfortunately, it was only in the last few weeks that we were given some clearer instructions on how we will have to proceed. Due to the new rules, we will have to make some changes to our sale policies. For convenience and brevity, we prepared a summary, which you can find below.

Changes from the 1st of January, 2021

From a customer’s, things will remain mostly the same, with a notable exception. The UK Revenue Office informed us that, since we deal exclusively in services, we will have to account for VAT on all our sales, regardless of the amount. Like it happens with intra-EU sales, we will have to make a distinction between sales to consumers and sales to businesses:

  • Sales made to UK businesses, i.e. customers with a valid UK VAT number won’t have VAT applied to them. The buyer will account for VAT like they did, with the reverse charge mechanism.
  • Sales made to UK consumers, i.e. customers without a valid UK VAT number, will be subject to the applicable VAT, like it happens now. Note: UK businesses who are not registered for VAT will be treated as consumers, in this scenario.

What described above is exactly what happened in the past, for intra-EU sales. An important difference is that, to charge VAT to UK consumers, we will need a UK VAT number. We already applied to get such number from the UK Revenue Office, but we haven’t received one yet.

How the changes might affect our customers

Unfortunately, without the UK VAT number, we can’t charge VAT to UK consumers. Still, the UK Revenue would ask us to pay them the applicable VAT, which we can’t collect. They suggested us to just increase prices, to “cover” for the VAT, but that is not feasible, as it could affect all other clients as well.

Due to this “wrinkle”, we had to take a difficult decision. Starting from the 1st of January 2021, we will no longer be able to sell our products to UK consumers. If you try to place an order with a UK billing address, you will be required to enter a valid VAT number to complete the purchase.

This restriction will be in place until we will receive the necessary documentation from the UK Revenue Office, which will allow us to resume charging VAT to UK consumers. As of today, we don’t know how long that is going to take. The officer informed us that this registration process can take several weeks, and there isn’t much we can do to speed up the process.

Update – May 2021

Due to the additional administrative work required to have a UK VAT number and file the necessary returns, we opted not to register for VAT in the UK. Instead, we will move our products to an external platform, which will handle the VAT aspects on our behalf. We are aiming to have the migration completed by Q2 2021. After that, UK customers who are not registered for VAT will be able to buy our products.

 

We are aware that this is an unpleasant change, unfortunately we couldn’t find another viable alternative. The whole Brexit process has been chaotic and poorly managed for everyone involved. We will do our best to resume normal operations as soon as we can. In the meantime, if you have any question, please feel free to contact us. We will be happy to answer your queries.

 

The Aelia Team

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Important news about Currency Switcher for Easy Digital Downloads (updated March 2021)

Update – March 2021

Following an internal review and the feedback from our customers and collaborators, we decided to resume the sale of the Currency Switcher for Easy Digital Downloads for the time being. The product is now available again from our site (go to Currency Switcher for Easy Digital Downloads). The content below is no longer relevant, and it’s kept only for historical reference.

Original article below (no longer applicable)

At Aelia, we aim to offer the best quality of products and services to our customers. We review our performance on a regular basis, and prepare a strategy to ensure that the high standards we set are met, or exceeded. One of the steps of the performance review is the analysis of areas that need improvement, as well as products that, for any reason, aren’t performing as well as expected. When such products are identified, we review past performance and take one of the following course of action, for each product:

  1. Evaluate the market demand of the product, as well as the challenges that may arise in the future, in relation to the product support.
  2. Compare the demand with our available resources, to ensure that we can dedicate sufficient time, to each product, to offer consistent results in terms of quality.
  3. Depending on the result of #2, take one of the following actions:
    1. If the demand is sufficient and can be met by our existing resources, adjust their allocation accordingly.
    2. If the demand is sufficient, but we have insufficient resources, prepare a plan to increase our availability.
    3. If the demand is insufficient to cover the resources dedicated to the product, we try to transfer it to a 3rd party who might be interested in it. In some cases, we might have to retire the product altogether.

During the reviews performed between 2018 and 2020, we identified a couple of products that have been underperforming. One of them appeared in each analysis, and it’s our Currency Switcher for Easy Digital Downloads. The market demand for that solution didn’t grow as we expected, despite our efforts. In addition to that, the demand for our WooCommerce solutions grew significantly, to the point that they become the main focus of our business. As a result, we find ourselves in the difficult position of not being able to dedicate sufficient resources to Easy Digital Downloads, and the Currency Switcher we developed for it.

Future plans for the EDD Currency Switcher

Through the course of 2020, we contacted a couple of parties who showed interest in the possibility of acquiring our Currency Switcher for Easy Digital Downloads and maintain it in the future. Although we’ve been asked not to disclose their names, we’re currently discussing with them how the transfer could take place, as well as the work involved in promoting, maintaining and supporting the existing solution. We hope that we can reach an agreement soon, so that the EDD Currency Switcher can continue to exist under another brand. Of course, we also have to take into account the possibility that the negotiations might fail. In such case, we will have to retire the Currency Switcher for Easy Digital Downloads.

Effective immediately, we will no longer be able to offer new or renewal licences, for the EDD Currency Switcher. Of course, we will keep providing support to all the customers with an active licence, until the end of their subscription. We will also release maintenance fixes, but we won’t release major updates for the plugin.

This was a difficult decision to take, but we came to the conclusion that we have to focus on what we can do best, to ensure that we can keep our offers to the high standards that our customers have come to expect from us. Our business evolved almost exclusively around solutions for WooCommerce, and we would like to hand over the portion related Easy Digital Downloads to someone who can dedicate to it the time it deserves.

Summary (tl;dr)

Update, March 2021: we will keep offering the EDD Currency Switcher for the time being.

  1. Our performance reviews indicated that our Currency Switcher for Easy Digital Downloads has been underperforming.
  2. Due to the low demand and resource availability, we’re no longer in the position to dedicate sufficient attention to the EDD Currency Switcher.
  3. We’re currently discussing the possibility of transferring the EDD Currency Switcher to another developer who can keep maintaining it. Should the negotiations be unsuccessful, we will have to retire the product.
  4. We will keep supporting the EDD Currency Switcher for customers who have an active licence. We won’t be able to offer new licences, or renew existing licences.
  5. For the time being, we will only release maintenance updates for the EDD Currency Switcher. We don’t plan to release any major update. The last version of Easy Digital Downloads supported by the Currency Switcher will be 2.9.x.

What to do if you’re using the EDD Currency Switcher

If you purchased a licence for the EDD Currency Switcher, the following will apply.

  1. You can keep using the EDD Currency Switcher. The plugin is still working fine and, as anticipated, we will honour existing licences until their expirations, and keep providing support and bug fixes. If the negotiations with the 3rd party developers will be successful, they will take care of updating the Currency Switcher in the future and provide the support service afterwards.
  2. You can keep using the EDD Currency Switcher, while planning the switch to an alternative solution. You can find a list of the available extensions on the Easy Digital Downloads website: https://easydigitaldownloads.com/3rd-party-extensions/
  3. If you have some developers who can take care of technical aspects, you can  keep using the EDD Currency Switcher, and they can maintain it for you. All our code is 100% open source and documented, to make it easier for other developers to work on it. If they have any questions, they can also contact us directly. We’re always happy to share our knowledge and experience.
  4. If you purchased your licence on or after the 1st of September 2020, you can request a full reimbursement. Since this is an extraordinary scenario, we extended our money back guarantee for the EDD Currency Switcher, so that you will have time until the 31 December 2020 to avail of such option.

Of course, if you have any question about the Currency Switcher for Easy Digital Downloads, or the support plans, please feel free to contact us. We will be ready to answer and clarify any doubt you might have.

If you’re a developer and you think that could be interested in acquiring our product, we would also invite you to get in touch. We will be happy to share all the information about the product, and discuss with you the terms of the transfer. 👍

The Aelia Team

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WooCommerce Prices by Country – WooCommerce 4.6 update, October 2020

WooCommerce Prices by Country – What’s new

Our Aelia Prices by Country for WooCommerce has been updated to version 1.11.1.200904. This update brings the following improvements and fixes:

Features and improvements

  • Tested with WooCommerce 4.6 and WordPress 5.5.1.
  • Fix – Fixed logic to clear the regional sale prices at the end of a scheduled sale.

Fixes

  • Fixed logic used to filter the product query when option “Filter invisible products from the catalogue query”, to reduce the possibility of conflicts.

How to get latest version

New customers

Simply place your order and you will get the latest version.

Existing customers

If you activated your licence in WooCommerce > Setttings > Aelia, you will see a notification informing you about the update. You will then be able to install it automatically.

If you haven’t activated your licence, you can download the updated file using the link you received with your order. If the link doesn’t work, please contact Support to receive the latest version. Thanks.

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WooCommerce Currency Switcher – WooCommerce 4.6 update, October 2020

WooCommerce Currency Switcher – What’s new

Our Aelia Currency Switcher for WooCommerce has been updated to version 4.9.1.201005. This update brings the following improvements and fixes:

Features and improvements

  • Tested with WooCommerce 4.6 and WordPress 5.5.1.
  • Tweak – Improved WooCommerce Admin Analytics integration. Added option to generate reports with all data and totals in base currency, like in standard reports. This feature requires WooCommerce 4.6 or later.
  • Tweak – Removed obsolete jQuery library jquery.ba-bbq.min.js.

How to get latest version

New customers

Simply place your order and you will get the latest version.

Existing customers

If you activated your licence in WooCommerce > Setttings > Aelia, you will see a notification informing you about the update. You will then be able to install it automatically.

If you haven’t activated your licence, you can download the updated file using the link you received with your order. If the link doesn’t work, please contact Support to receive the latest version. Thanks.

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Fish and Ships now supports our Aelia Currency Switcher

Configure flexible shipping rules with Fish and Ships

Fish and Ships is a table-rate based plugin for WooCommerce that allows to add custom conditions to calculate shipping costs. Rules such as price, weight, dimensions, volume, shipping class and more are available out of the box. The plugin also allows you to trigger special actions if a rule matches, giving you unprecedented flexibility.

In addition to the already rich feature set, the wpcentrics Team added support for our Aelia Currency Switcher directly in the shipping calculation logic. The integration is fully transparent for the user: after processing the applicable rules, Fish and Ships automatically converts shipping to the active currency, using the exchange rates configured in the Currency Switcher.

Configuring Fish and Ships is easy

The wpcentrics Team sent us with a video that highlights the features included in their solution. In just 8 minutes, you will be able to see how easy it is to configure all the rules you need.

Try Fish and Ships free of charge

There is a free version of the shipping plugin available on the WordPress repository: https://wordpress.org/plugins/fish-and-ships/. You can use it to try the powerful features offered by the plugin, configure the rules in the shop’s base currency. The integration with the Aelia Currency Switcher will activate automatically, when needed, converting all the costs in the active currency.

Conclusion

We are happy to add Fish and Ships to the ever expanding list of plugins that include native support for our Aelia Currency Switcher. With this new shipping plugin, configuring flexible, multi-currency shipping rules will be easier than ever. If you have any questions, or feedback, please feel free to contact the wp centrics Team. They will be happy to hear from you, and ready to assist you with any query you might have.

Thanks again for reading, and see you soon with more exciting news!

The Aelia Team